This is a direct channel of communication between the Finaxis Financial Conglomerate and its clients under the terms of National Monetary Council Resolution No. 4,433 of 7/23/2015.
The Ombudsman’s Office has the mission of providing last resort service to the demands of customers and users of products and services that have not been solved in conventional service channels.
The Finaxis Financial Conglomerate’s Ombudsman channel is available Monday through Friday, from 10:00 a.m. to 5:00 p.m., Brasília time (except Saturdays, Sundays and holidays).
Tel: 0800 601 1313 – From Brazil
Av. Paulista, 1842 Torre Norte 1º andar cj. 17
Cerqueira Cesar CEP 01310-923
São Paulo – SP Brasil